While in Taipei for Andy and Sugi’s wedding banquet, I visited a cute little patisserie called Boîte de Bijou (“Jewel Box”). Both visits were to their second location on AnHe Road in the Da’An district, just across the street from Far Eastern Plaza mall. The first visit was fantastic. The second visit was a disaster.

This location is not very large but has a stylish, modern decoration that mostly showcases the beautiful pastries they create. You can select many of your own items and fancier, more delicate items (cakes, for example), can be selected at the counter.

Indoor seating is limited to one communal table and a half-dozen seats at the counter at the coffee bar. With beautiful marble-lined walls and a great view of the barrista, who is preparing most of the dishes on the menu, the counter is a good place to be.

The pastries are fantastic. Beautiful, well-executed, and nicely presented. This blueberry tart featured beautiful ripe berries and inside the tart was a hidden pocket of jam.

This pistachio cake was beautiful to look at and had a delicate foamy texture with a cookie crumb base and a raspberry filling. 

A surprise find was kouign amann, a Brittany-style pastry that has been gaining popularity worldwide. It is made similar to croissant dough except that sugar is sprinkled on each layer as it is folded and rolled out, making for a sweeter, more caramelized treat. The kouign amann here was a little tough and not as special as the other desserts.

Andy, Sugi, and I had a very pleasant afternoon break while Tawn was back at the hotel, taking a nap. Sadly, when I returned with Tawn a few days later, eager to share this cute little find with him, we ended up with a bad taste in our mouth.

Most of the seating at Boîte de Bijou is in an outdoor patio. When we arrived the second time, all the tables were occupied except one. Tawn sat down and I went inside to order pastries. As those were being prepared, I went to the coffee bar to order some drinks. The (manager? supervisor? random employee?) asked me where I was sitting and when I said we were sitting outside, she said that there was no room outside. I assured her we already had a table and even walked outside with her to show that Tawn was already sitting at the table.

In the next sixty seconds, my pleasant feelings about this patisserie melted away like spun sugar in a warm mouth. 

“Oh, that table is reserved,” she said. When we asked why there was no sign or any other indication that the table was reserved, she simply repeated that the table was reserved. When I asked where we should sit instead, she replied that they were full. “But I’ve already ordered our food,” I explained. “We’re busy today,” was her response.

I understand that there was probably a bit of a language barrier. We didn’t speak Mandarin and English is probably not her first language. But for so classy a shop, there was absolutely no class to their service. No apology, no attempt to accommodate us, nothing. The ideal solution would have been something like, “I’m so sorry we forgot to put a sign on that table. Since you’ve ordered your food already, could we prepare it to go and I’d be happy to give you your drinks for free to make up for your inconvenience.” 

Instead, she seemed uninterested in helping us, so we decided to leave. No food, no payment, just walked out the door, abandoning our pastries.

So if you make it to Taipei, there’s a really cute patisserie down a small lane. But before you go, be aware that their customer service lags behind their baking skills.