This is the first of two reports about premium economy experiences. For longer-haul flying, I am reaching a point where being crammed into economy is painful but business class is unaffordable. The compromise is to pay a bit extra for premium economy which is sometimes quite a good value. In this report, I cover a round trip between Bangkok and Lisbon (returning from Barcelona) on Lufthansa made in October 2016.
Lufthansa adjusts the capacity on the Bangkok-Frankfurt route throughout the year to match demand, everything from a 509-seat Airbus A380 to a 251-seat Airbus A340-300, which was used both directions on my trip.
The Airbus A340 is a comfortable widebody plane but the type was introduced in 1991 so it is not the latest technology. The normal economy class configuration is 2-4-2.
The premium economy cabin, which is located between the business class and economy cabins, has only 28 seats, arranged 2-3-2. These seats are 18″ wide and have between 38-39″ of pitch, the distance from one point on the seat to the same point on the next row.
Leg room is quite reasonable although when the person in front of you reclines, you will still find it difficult to get out unless the person in the aisle seat gets up. There are plenty of storage spaces for items and there is a foot rest on the seat in front of you. Bulkhead seats instead have a leg rest that extends from the seat cushion.
One feature of these seats is that there are two armrests for each passenger so no fighting for personal space. This is a huge advantage over regular economy.
Large touch-screen monitors are available at each seat. The image is bright and the responsiveness of the system is good.
The seats are comfortable although a bit firm. After a few hours, I ended up sitting on my pillow to provide extra padding. Recline is quite deep but I still find it difficult to get any meaningful sleep. On the outbound flight, I probably slept about four hours total. On the return flight, less than two.
As a comparison, here is a view of economy class mid-flight. You can see the premium economy cabins in the distance, separated only by fabric dividers hanging from the overhead bins. You will notice the monitors in economy are smaller and there is an extra seat in each row resulting in only 17″ width and narrower armrests.
Before departure, water or juice is served and menus are distributed. There is no advance meal booking beyond the usual dietary and religious meals. The selection consisted of two main courses. For these flights, each approximately 12 hours, there is a main meal and then a breakfast closer to arrival.
After reaching cruising altitude, a drink service commenced. There was a wide selection of beverages and premium economy includes sparkling wine and a premium beer.
The outbound dinner was a choice of pork Panaeng curry or pan-seared veal sausages with onion sauce, sauerkraut and mashed potato. I chose the latter. It came with an appetizer of coleslaw with smoked chicken breast and a dessert of apple strudel with vanilla sauce.
Before landing in Frankfurt, a breakfast of cheddar cheese omelette with Lyonnaise potato, ratatouille and tomato with fresh fruit was served. There was no other choice.
For the flight from Frankfurt back to Bangkok, we had a choice of beef goulash with carrot zucchini stew and potato leek mash (which I chose) or tomato mozzarella fiorelli with basil cream sauce and tomato concasse. The appetizer was a seasonal salad with pumpkin slices and Italian dressing. The dessert was mango pie with creme fraiche.
Breakfast before landing in Bangkok was scrambled egg with cheddar cheese accompanied by diced chicken breast, Chinese vegetables (which seemed to be missing) and potato wedges with a dessert of vanilla curd cream with blueberries.
Overall, the food quality was good and the quantity was sufficient. The food is served on ceramic dishes with metal cutlery and glass stemware, which creates a nicer impression.
During the flight, light refreshments (sandwiches, fruits, pretzels, candy bars) were available for snacking.
Shortly before landing, small chocolates were distributed throughout the cabin. Service from the flight attendants was friendly but efficient. It was notable that effort was made to complete the first meal service quickly, presumably so passengers could go to sleep as both flights are overnight.
The inflight entertainment system worked well and has many options. By the return flight, I did feel like I was running out of things that piqued my interest. Thankfully, the seats have USB and power ports, so I was able to pull out my laptop and work and use my iPad to read and watch shows.
The system does have a nice maps feature that shows computer-generated views from the tail and the cockpit of the plane. This gives a perspective of what the outside world looks like although it is misleading because the above pictures of our final approach into Frankfurt shows daylight but it was in fact before sunrise.
Premium economy does not come with lounge access but as I have “gold” status with one of the Star Alliance carriers, I was eligible to use the lounge. In Bangkok, I was able to use the main THAI Airways lounge. Other lounges closed too early to use as the Lufthansa flight departs after midnight.
In Frankfurt, I was able to use the Senator lounges, which are very modern, have a huge selection of food and drink, and offer showers for transiting passengers.
I particularly liked the 2-3-2 layout in the plane. The middle seat next to me with empty both ways, giving me even more space. The food was tasty and good quality. And the lounge in Frankfurt was truly refreshing. Connecting through Frankfurt is convenient and results in efficient travel times to Europe from Bangkok.
The seat cushions were a bit firm for my tastes (although I find this on a lot of planes), the selection of inflight entertainment was a bit uninspired and Frankfurt is not the most pleasant airport to connect through as it is drab and not particularly intuitive to navigate.
I managed to get an attractive price for this flight, only about US$ 1,400 round-trip. The usual premium economy price is closer to US$ 1,800. The extra space and increased comfort made the trip much less taxing and, for the money, was a good value. Lufthansa’s premium economy would be worth taking for future trips.