Everyone is Awesome, Unless You Feel Left Out

Lego, the maker of plastic bricks that fuel hours of imaginative play and pierce bare soles of parental feet around the globe, launched Everyone is Awesome, a set designed to celebrate the diversity of Lego fans. It intentionally features the colors of the rainbow flag associated with the LGBTQI+ community*

I learned of this from a post on LinkedIn, where a Singaporean-based business coach is writing a series of “constructive arguments” posts in which she to provoke thoughtful discussion. It was interesting, although I found she seemed to quickly tire of being challenged, despite claiming she wanted to be engaged.

One commenter raised concern that in Lego’s press release, they seemed to equate “diverse and inclusive” with LGBTQI+ while not acknowledging that there is much more to diversity thank sexual orientation and gender identity. The author responded, “True indeed. Why would a product meant for diversity exclude the largest group of all – heterosexuals? Is it hypocritical of them to do so?”

My response was to ask how Lego is excluding heterosexuals by offering a set that celebrates diversity and highlights groups who are traditionally not represented.

She responded by acknowledging that “exclude” was the wrong word to use. “How about make them feel less important? One could argue that it would be a good thing for them to feel the boot on the other foot. But I wonder if making anyone feel less is the right first step to creating a more inclusive world?”

I remained confused. “I still don’t understand why heterosexuals would feel less important. The messaging of this set is well summed up by the headline: Everyone is Awesome. Would heterosexuals not feel included in ‘Everyone’?”

She responded: “Frankly, I won’t know. But there’s a lot of vitriol here [Singapore] over the rainbow flag and its use. The cause I presume is that by highlighting alternative sexual orientations, heterosexuals are made to feel less in some way. Just like women causes (which I’m passionate about) are never forwarded by making men feel less. I don’t think this debate is helped by making heterosexuals feel less.”

Which confused me further. She kept pushing the idea that this would make heterosexuals feel less, without providing any rationale of what, exactly, would make them feel “less than”. Then it occurred to me – her use of the word “alternative” to describe sexual orientations. That word implies that heterosexual is the “norm” and she is defining other sexual orientations in relation to that perceived norm. And, she had previously described heterosexuals as “the largest group” – which seems to imply that size is what defines normalcy.

(Of course, I want to acknowledge that I don’t know this person other than a few comments on her post, so I am projecting what I think she might be thinking without knowing what her thoughts really are. In reality, I’m sure she is a thoughtful and enlightened individual – otherwise, she wouldn’t have started this series of posts.)

The image that comes to mind is of someone standing beneath a spotlight. In her way of framing this discussion, to shine the spotlight on someone else implies that the spotlight can no longer be on her and thus she will feel left out. What seems to be missing is an awareness that all of us were standing on the stage the whole time. Just because other people get a chance to be seen instead of the spotlight always being on you, doesn’t mean you are “less” – it just means you have to learn not to expect to be the center of the universe all the time.


A related topic came up today in a conversation with a senior leader, a white man, who was feeling bruised by a graphic in a blog entry by Boston Consulting Group titled “Redefining Diversity, Equity, and Inclusion“.

He was not happy with the thumbs-down graphic just above the 90% figure indicating that most Fortune 500 CEOs are straight, white, cisgender men. It sounded like he felt like this was an attack. And I can appreciate why he may have felt that way. And two thoughts occur to me:

First, the efforts to make the world a more diverse, equitable and inclusive place will require us to think and communicate carefully because messages can be misunderstood and people can be easily triggered. Ultimately, I would just as soon have more people on the journey than make people feel unwelcome. We need allies in the march to progress.

And, at the very same time, I don’t feel it is any out group’s responsibility to pamper the feelings of people in the in group. Learning and growth only happen outside of the comfort zone – and being in the comfort zone is the very definition of privilege.

As a man, I have work to do to understand women and the challenges they face. As a white person, I have work to do to understand how people of color are discriminated against. And along the way, I am going to feel uncomfortable, say and do the wrong things, and have to learn many lessons in how to create a world where the light shines on all of us.

As someone who is gay, I continue to be in the position where I face challenges and where I am discriminated against because of my sexual orientation. And this is where the best way I can work for equity and inclusion is to push back when people who are in the numerical majority define me as an “alternative” or want me to protect their feelings lest they perceive that they are, for once, “excluded”.

This is an interesting topic for me, as I’ve been charged with creating and implementing my organization’s diversity program. With 35,000 employees across 36 countries, there are plenty of things we do well and plenty of areas where we can do better. And I’d like to figure out how to bring everyone along on this journey to greater equity and inclusion – while also helping people get comfortable with being uncomfortable.

What are your thoughts?


*what we used to call the “gay and lesbian community” but which now reflects a broader diversity of the sexual orientation and gender identity. It stands for “Lesbian, Gay, Bisexual, Transgender, Queer, Intersex and others”.

My absentee ballot arrived: time to do my duty

On Friday, my overseas voter absentee ballot arrived from the Election Board of Johnson County, Kansas, where I am registered. I have the option of responding by email, fax, or mail. I have the right to vote as a citizen, even if I live overseas. And I have a duty to exercise that right. Here is my rationale why I will vote for Joe Biden for President. You are welcome to agree or disagree and, hopefully, you will exercise your right to vote your conscience if you are a United States citizen. I just want to share my rationale in case it helps anyone else sort out their own mind.

A candidate should be evaluated on two things: their position or accomplishments on issues and their character. The domestic issues that most matter to me are the economy, healthcare, and how we are progressing towards our founding promise of all people being equal. The foreign policy issues that matter most to me are security, diplomacy/international relations and climate change.

Let’s look at President Trump and Vice President Biden on these issues, considering their position and accomplishments:

The economy – the extent to which a President deserves credit for the economy is debatable, but let’s assume that they do for the sake of this argument. Until the pandemic arrived, President Trump’s economy was going gangbusters, building off an economy that began growing under President Obama after his administration inherited the Great Recession and turned things around. Vice President Biden had a major role in managing that recovery. Jobs creation under President Trump continued at roughly the same pace as it did under President Obama. However, there are now almost five million fewer Americans with jobs than when President Trump took office. The only part of the economy seemingly doing well now, is the stock market, which seems completely out of whack and benefits mainly the wealthy. “But it is because of COVID!” you might say. Well, if you want to take credit for the good times, you have to take responsibility for the bad times. And right now, the economic times are pretty bad.

President Trump led the renegotiation on NAFTA and has challenged China on trade issues, which were the right things to do, but have brought about seemingly little benefit. Especially on the China trade war, it has resulted in significant tariffs for imports which American consumers will pay and the recent attacks on specific technology companies seems poised to divide the world into two technological spheres, which will ultimately be bad for American companies and workers. President Trump continues to make promises about bringing back jobs in industries such as steel-making that are hollow and out of touch promises. President Trump’s tax cuts enlarged already historic economic inequality. While acknowledging that the Obama/Biden administration’s approach to China – hoping that by engaging them, the Chinese government would become more open and more democratic – was not successful, Vice President Biden’s economic positions seem better-placed to create economic growth for everyone, not just the wealthy.

My conclusion on the economy? President Trump rode a upwards wave, cut taxes for the wealthy, and has expanded the deficit. His approach is not sustainable. Vice President Biden will ultimately create more jobs and an economy which benefits everyone, not just the stockholders.

Healthcare – Here, the decision seems especially clear. Under the Obama administration, Vice President Biden helped enact the Affordable Care Act (“ACA” or “Obamacare” as Republicans dubbed it). This brought healthcare coverage to millions of Americans and is now very popular. President Trump has continued to attack the ACA and has continually promised to present his alternative, and missed his promised deadlines, multiple times throughout his term in office. I fundamentally believe that healthcare is a right. Vice President Biden’s approach is quite conservative, not a radical “Medicare for all” that his Republican critics claim, but he will move us closer to the goal of healthcare for all than President Trump will.

Related to the healthcare discussion is the handling of the COVID-19 pandemic. While any administration would be challenged by a pandemic, President Trump is on record as having continually misled and downplayed the seriousness of the virus. His administration did not show leadership on this issue, domestically or internationally. And pulling us out of the World Health Organization does nothing to increase Americans’ health and safety. The Obama administration effectively dealt with Ebola, and despite Senator Mitch McConnell’s claims, left behind a literal playbook on how the Trump administration could deal with pandemics.

On healthcare related issues, I trust Vice President Biden much more than I trust President Trump.

Progress towards our founding promise – Our Declaration of Independence that “all men are created equal” and we have been working on getting closer to that truth ever since, including expanding it to include women and to address the stain of slavery, America’s original sin. I see a system in America that structurally perpetuates inequity and the system needs to be changed so that all Americans have equal opportunity. President Trump does deserve some credit here: his administration championed, and he signed, the 2018 First Step Act, which led to reforms in the criminal justice system that disproportionately impacts people of color. There are additional bipartisan bills that he has signed such as the one that gives paid parental leave to federal workers and another that requires airports to provide proper space for mothers to breastfeed. And President Trump appointed five openly gay ambassadors.

And this is interesting to me, because since he first announced his candidacy, President Trump has been using divisive, sexist, and overtly racist language and statements. Under his watch, the State Department ordered embassies and consulates abroad to no longer fly the rainbow flag symbolizing LGBTQI rights during pride month. And the track record of his conservative judicial appointments seem to indicate a return to the 1950s rather than a reflection of the melting pot that America is today. The Obama/Biden administration has a stronger overall record of creating more equity, especially in representing women and people of color in their administration and in the judiciary. And the Biden/Harris ticket itself is simply more representative of the demography of America than the Trump/Pence ticket.

Security – In a world that is ever more interconnected, security remains a concern. One of the unfortunate legacies of the September 11th attacks has been an increased fear of Americans towards the world. Looking at the promises President Trump made around building a wall along the border with Mexico and deporting illegal aliens, he hasn’t accomplished much other than caging children and tearing apart families who are refugees or seeking asylum in the United States. And the Obama administration actually deported more illegal immigrants than the Trump administration has. Vice President Biden supports comprehensive immigration reform and are generally more friendly to immigration overall, which aligns with the approach I think we should take. Immigration should be managed but it isn’t a bad thing, and America should be a safe shelter for those seeking asylum and refuge.

Has the world become safer under President Trump? His engagement of North Korea has not produced any results and President Trump’s bromance with Kim Jong-Un has likely encouraged him rather than brought him closer to the negotiating table. President Trump’s withdrawal from the Iran nuclear deal has undermined United States credibility, as has his abandonment of our Kurdish allies. Recent progress in relations between Israel and some Arab states is positive, so some credit is due there. On China, President Trump vacillates between antagonizing and praising Xi Jinping, sending mixed signals while the country has fully undone the “one country, two systems” agreement in Hong Kong and inches closer to domination of the South China Sea.

And then there is the question of Russia and President Trump’s odd fealty to Vladimir Putin. This is the biggest reason I don’t trust President Trump on security.

Diplomacy and international relations – Related to security, this is where I see a particular strength of Vice President Biden. Under the Obama administration and further under his career in the Senate, Biden fundamentally is oriented towards facing challenges in concert with our allies. President Trump has withdrawn from international commitments and left the world uncertain whether it can rely upon the United States. Vice President Biden has indicated the need to strengthen those relationships.

President Trump’s rallying cries are “America First” and “Make America Great Again”. His words and actions these past four years, indicate that he sees the world as a zero-sum game. “America First” means “America Only” and “Make America Great Again” means “At the expense of everyone else”. I fundamentally reject both notions. An American President is sworn to defend and protect the United States. I think this can best be accomplished by looking for ways in which to create more safety, security, and prosperity by working with other countries rather than trying to go it alone. As an American living overseas, I can easily see the damage done to our ability to influence world affairs, especially those that affect us, by President Trump. Vice President Biden can gain us a place back at the grown-ups’ table.

Climate change – The scientific consensus is that climate change is real and that it is happening because of human activity. President Trump continues to deny the science, support the fossil fuel industry and now wants to open the Arctic National Wildlife Refuge to drilling. This is too important an issue to ignore, one that will affect our children – heck, one that is already affecting us! Vice President Biden’s track record in this isn’t perfect – he supported fracking and “clean coal” – but his plans to invest in renewable technologies and help shift us to a cleaner, more climate-friendly economy are a necessary step to address this issue.

Character – Finally, let’s consider President Trump and Vice President Biden on their character, tone and demeanor. The Presidency of the United States is a powerful bully pulpit. The occupant’s words and actions reflect on his or her fellow Americans. And the conduct of the President should serve as an example for us and for our children. They do not need to be perfect, but they should be someone to whom we can look up.

I had hopes that once he stepped into the Oval Office, President Trump would become a president for all Americans. To grow into the office, to appeal to the greater good, to inspire us to work for the values we share. Instead, from the very start, he has continued to demonstrate a pettiness and a divisiveness that is distasteful. And the lying. Politicians are known for bending the truth a bit but President Trump says anything he wants, with no regards for accuracy.

Vice President Biden is spoken well of by all who know him and all who have worked with him. He has three qualities that are critical in a leader: he is a fundamentally decent human being, he has the capacity to empathize with others, and he is humble enough to admit his mistakes and learn from them.

Every election is the “most consequential election of our time” because every election shapes the future. We won’t know for many decades, what the real impacts of these decisions are. But my sense is that politics in America are getting more extreme, more hostile, than is good for us. And the damage being done to our international standing, will lead to the decline of America being the greatest power – and a force for good.

I think Vice President Biden is a better choice to address where the United States is now, and where it needs to go in the next four years.

America first, is it?

This week saw the nineteenth anniversary of the September 11 attacks on the United States. A friend re-posted a meme that caught my attention: “The best way to honor 9-11 is to be who we were on 9-12.” The implication being that on September 12, 2001, people rallied together as Americans. Lamar Alexander said it well, “[September 11] unified us as a country and showed our charitable instincts and reminded us of what we stood for and stand for.”

The September 11th memorial in New York City, NY

Responding to the friend’s post, I commented that I am not so sure that, were another event like September 11 to happen again, Americans would come together in the same way. I say that because we are in the midst of just such an event: a pandemic that has already killed more than 60 times as many Americans as the September 11 terrorist attacks and has had several individual days with death counts nearly as high as that fateful one in 2001. And I do not see a country united or rallying together.

There are undoubtedly many reasons for the increased partisan divide and the seeming inability to move from defining ourselves by what divides us, rather than embracing what we have in common. Twenty-four hour cable TV in which “news” is more “infotainment” than anything else. Social media which disconnects us, feeds our biases and makes it all too easy to demonize people in a way we would never do face-to-face. And there are many people in positions of power who benefit from creating chaos and stirring the pot, rather than calming the tensions and bringing people together.

The responsibility lies in many places: people in government, the media, and religious and civic organizations all need to demonstrate leadership and lower the temperature of our discourse. The accountability, though, lies with each of us to stop fanning the flames and to stop taking the bait. Instead, let’s work constructively to truly put America first by asking what we can do to help our neighbors, our community, and our country.

One of the biggest examples of this, when viewed from my perspective sitting outside the country, is the fight over mask-wearing and social distancing. People carry on as if they were being locked up and the key was being thrown away, when being asked to wear a lightweight mask and to remain a few extra feet apart. These are by any objective measure, small sacrifices to make to protect the health of the nation and enable the United States’ economy to reopen and recover as quickly as possible.

There is another quote that comes out of September 11 that captures this. It comes from Sandy Dahl, the wife of the captain of United Flight 93, Jason Dahl, which crashed in Pennsylvania when passengers attempted to overpower the hijackers. She said, “If we learn nothing else from this tragedy, we learn that life is short and there is no time for hate.”

These days, it seems that hatred and venom are our go-to responses. Perhaps we could truly honor the heroes and victims of the September 11 attacks by practicing patience, empathy, love, and compassion a bit more. And being willing to make small individual sacrifices for the greater good.

Talking about race, part 2

Continuing the conversation about race which I started here, I finished reading Dr. Robin DiAngelo’s “White Fragility: Why It’s So Hard for White People to Talk About Racism“. There were many points in the book that easily rang true. And there were many other points that challenged me to stop and think – and to think differently. Let me share a few of them here.

I invite you to share your thoughts and engage in a constructive conversation with me.

The first thing from the book that challenged me, was the idea that two key ideologies of western culture are individualism and objectivity. And because of these, we (White people) are hard-pressed to step back, recognize and critique the way we are socialized by society.

Individuality is the belief that each of us is unique. And objectivity is the belief that it is possible to be unbiased.

Because of the ideology of individuality, we believe the efforts and merits of the individual outweigh the effects of being a member of any particular group. Thus, we believe that any success we have is due to our own, individual hard work and merit. We do not attribute any of that success to our status or membership in a group.

“If I am successful, ti is because of me individually – not at all because I was born a middle-class, White American male.”

Likewise, individuality holds that a person’s failures are due to them, personally, and can not be ascribed to their being a part of any group. Even if that group has been historically, demonstrably disadvantaged.

“Your failure is because of you, not because you were born a poor, Black American woman.”

The insidious extension of this logic is to then see larger negative results (the drop-out rate of Black high school students is higher than of White high school students) as a consequence or failure in the effort or character of those individuals.

“Blacks must be lazy or unfit for school, otherwise why would their dropout rate be so high?”

Dr. DiAngelo writes, “Setting aside your sense of uniqueness is a critical skill that will allow you to see the big picture of the society in which you live; individualism will not.”

This was a big eye-opener because while I think I am pretty good about not drawing negative conclusions about groups by seeing their situations as a result of individual character flaws, I can see that I underestimate how un-level the playing field is for members of various groups in society.

So the thought “If you just try hard enough, you can achieve anything” needs to become, “Despite trying hard enough, you may still not be able to overcome the obstacles society places in your way.”

. . .

As I write this, I paused for several minutes to reflect how deeply this idea of individuality is wired in my brain and how much work it will take to unwire it. Just reading the previous paragraph, I have an instinctive, gut-level reaction that says I am letting people escape personal responsibility for their situation in life, by “blaming” society.

And that, right there, is White privilege. I cannot readily see that my own point of view is biased based on the advantages I am given because I am White. I assume that the playing field is the same for everyone else but cannot see how it is angled to my advantage.

. . .

And that segues nicely into the second western ideology of objectivity. Objectivity, besides allowing us to not see the advantages we enjoy in our society, also allows us to construct fictions like “I don’t see race” or “I am color-blind.”

There is no such thing as a single, universal, unbiased human perspective. Each of us is shaped by our experiences in life and those experiences are significantly shaped by the broader groups in which we have membership.

Your view as a woman differs from mine as a man. My view as an expatriate living in Thailand differs from my husband’s as a native-born Thai. And my view as a White person differs from the views and experiences of Black people.

Because these views differ, they they are inherently subjective. Objectivity does not exist. to maintain the pretense of objectivity does two things:

  • First, it provides cover to perpetuate racism (and sexism and xenophobia, etc.) If I deny something exists, how can I confront and change it?
  • Second, it absolves me of my complicity, however unintentional, in perpetuating systemic racism.

To put it simply: we view things differently and we are viewed differently, based on the groups to which we below. The ability to see myself only as an individual, and to claim objectivity about racism, is “a key privilege of dominance” as Dr. DiAngelo puts it.

People of color do not have the privilege of being seen as individuals. When a White person sees them, that White person will first evaluate them based on their group identity – the identity the White person assumes they have.

This is based in large part on familiarity. Those closest to you are the ones you will see as individuals. Those further from you, you will see first as generalizations. This has been well-studied and is known as the cross-race effect or the in-group effect.

My own experience confirms this: growing up in a high school where, despite having a racially diverse student body, most of the students in my classes were White or Asian, and after having lived and worked in East Asia for fifteen years, when I meet a White or Asian person, I quickly see them as an individual and don’t see them so much as a member of such-and-such a group.

But when I meet someone who is Latinx or Black, I find myself starting with generalizations. It is only as (and if) I make the effort to get to know them, that they start to be seen truly as individuals. And where do those generalizations come from? They are mostly based on ignorance, stereotypes, and impressions I have from the media.

Now, I’m sure that many of you would have a knee-jerk reaction that everyone you meet, you immediately start seeing them as individuals. That was my instinctive reaction, too. But if I’m honest with myself, if I reflect deeply, I recognize that when I meet someone from a group I am less familiar with, I am starting from generalizations (read: stereotypes) and then filling in the details.

So what does this all mean for me? First, I have to recognize my own bias, which is to see “others” as generalized perceptions, indistinct from the group to which I think they below. Second, I have to recognize that because of my ignorance and lack of first-hand interactions with “others”, my generalized perceptions are uninformed and, likely, wrong.

So I need to get a lot better informed and get to know more people from groups with which I am less familiar.

I will continue this conversation and invite you to join in.

I need to start talking about race

I’m a white, cis-gendered, able-bodied, university graduated, middle class American man. Granted, I am gay, but other than that, I’m pretty representative of the dominant culture in the United States. And somewhere in the process of growing up, I learned the message that I shouldn’t be racist but also that it isn’t really my place to talk about race. After all, that’s something that African-Americans or Latinx or Asian-American people are better placed to talk about. After all, what do I know about racism? It would be racist of me to talk about race, wouldn’t it? I’ve come to realize that, quite the opposite, it is necessary for me to start talking about race.

The realization began with a question. After reading the news of the brutal, senseless deaths of Ahmaud Arbery, Breonna Taylor and then George Floyd, I asked myself, “What is it going to take for things to change?” And somewhere in the silence that followed that question, instead of just shrugging my shoulders and moving my attention to the next story, the first strains of an answer started to enter my mind.

These first strains started to unlock something in my mind. They started to stir my heart. And they started to dissolve the scales on my eyes. Because I realized that nothing will change, so long as people like me have the passing thought, “Oh, that’s a shame” in reaction to stories of racist brutality and then move on to the next story. Nothing will change, until people like me start to give a damn. Nothing will change until people like me really act like, if all lives matter then black and brown lives matter, too, instead of just saying it.

And by “people like me”, let me be clear that I mean white people.

So this is the start of my journey. In talking about race, I am going to make a lot of mistakes, to unintentionally insult people and to demonstrate my ignorance many times over. But that’s okay, because we don’t learn by staying in the comfort zone. I can already see that this journey will require a lot of courage, because it quickly becomes clear: I am part of the problem. We (white people) are part of the problem – a big part! And thankfully, we can also be part of the solution. In fact, we have no choice.

After I asked that question, “What is it going to take for things to change?” and started to realize I needed to look for some answers instead of letting the question be rhetorical, I found my first resource: Dr. Robin DiAngelo, a sociologist who for many years has worked in the fields of multicultural education and whiteness studies. Her 2018 book, “White Fragility: Why It’s So Hard for White People to Talk About Racism” was revelatory and challenging.

You can watch an 80-minute talk she gave in Seattle where she outlines the book or you can watch this five-minute video that hits the key message. There is a lot to unpack in the book and I’ll start sharing my thoughts on that in my next post.

In the meantime, I’ve started with two steps: educate myself and start talking about race. I’m reading and watching and listening to new and different sources of information. And I’m speaking about race, asking questions and listening to the answers in conversations with friends, family members and others around me.

And I look forward to sharing my journey with you.

The shifting tectonic plates – part two

In my previous post, I shared about the first of two significant changes that rearranged the contours of my life two days after my fourth-cycle birthday. This post focuses on the second, work-related change. As this is work-related, I will endeavor to write about it in a way that is appropriate and does not ruffle any communications policy feathers.

italy-quake

The morning that I dropped Tawn off at his parents’ house, for them to look after as he recovered from his severe allergic reaction to some medication, I headed into work and shortly afterwards a corporate announcement appeared in my inbox:

Ms. CCO (the Chief Commercial Officer, who was also the head of the business unit I support in my role as Director, HR Business Partnering) has left the company over differences in the strategic direction of the business with the CEO.  In the interim, the Mr. CEO will head the business unit as we search for a replacement.

Note that this information was publicly released at the same time, so I am not sharing any proprietary information with this announcement.

The back story is that the CCO had specifically asked me to step from a leadership development role into this HR business partner role six months ago, to help her turn around what has been a financially struggling business unit. This was a leap of faith for me and a challenge that I decided was worth undertaking.

Along the way, I struggled to understand my new role and see how I could best bring value to the CCO and to the organization. In fact, just the week before, I had dinner in Hong Kong with my former boss and another colleague and, discussing this challenge, arrived at the conclusion that I needed to be more up-front in confronting the CCO and bringing my independent voice to her counsel.

No sooner had I returned from Hong Kong, then the following week, the CCO left!

This was a shock to me and as the head of HR for the business unit, I was unsurprisingly the recipient of a flurry of questions. Concerned employees, especially regional ones, wanted to know what was happening, whether their jobs were safe and – oh, by the way – did you know that I would be just great at such-and-such a role in operations?

It was a challenge because nowhere in our HR standard operating procedures describes how to handle the unexpected resignation of your head of business unit. So I charged forward, comforting people, reminding them that we need to focus on what we can control: our reaction, our mindset and what needs to be done.

The weeks that have followed have been interesting – there is no better way to learn than to face crisis and uncertainty – and also frustrating, because you want to help people but you have no real information to share, nothing substantial you can provide. The only thing you have is an empathetic ear, which is maybe the most valuable thing in times like these.

A few weeks later, a second major announcement came: my boss was promoted to be the global head of HR, a role that the CEO (and, previously, the CCO) had held. This would appear to be a good thing – after all, one thing I have appreciated about working at this company is that despite it being a large multinational, I have been able to work directly with our most senior leaders.

Two days after the second announcement, a third announcement came: a restructuring in HR, in which my former boss (the one I had dinner with in Hong Kong) and three of her team members were cut. This was personally devastating for me, as these are people who are colleagues and also friends. Only six months ago, I was part of that team and the most compelling reason I chose to join this company was because of the connection I made with my former boss when she interviewed me. This was someone whose vision I believed in and whose balance of high standards and high nurturance created the robust environment in which I could thrive.

A fact of life in businesses is that restructurings happen. People, through no fault of their own, are cut from a company. Their work, which is often a large part of their personal identity, is taken away. And in my new role as an HR business partner, the last few weeks have given me a lot to think about, in terms of how that process is done. How best can we conduct an inherently inhumane event in a humane way that esteems and treats with dignity the people who are being let go?

As a manager several years ago, I had to deliver this difficult news to scores of people as my company went through two rounds of layoffs. And I have been on the receiving end of a layoff when my previous employer wanted me to stop working remotely from Thailand and return to the United States. Based on those experiences, I have some idea how layoffs can be done with dignity.

Just as the tectonic shift in my relationship with my father-in-law has changed the landscape surrounding my marriage, this tectonic shift in my organization has changed the landscape surrounding my job.

My reflection is that there are two ways to go: I could give in to cynicism and start to look for a way out of the turbulence, seeking something more certain and stable. Many friends have encouraged me to take this route. Alternately, I could follow the advice given by a few other friends: choose to stick with the challenging route through the rearranged landscape, because it is in these challenging times that the opportunity to make a difference is greatest.

As with all earthquakes, there is a risk of aftershocks. We do not know when they will come, nor what their severity will be. But in the meanwhile, I think the best route forward is through the rubble. There are people in need of direction and support and there is rebuilding to be done.

 

Finishing the fourth cycle

A bit late, but last month I celebrated my fourth-cycle birthday. For those who may not know, a “cycle” refers to the twelve years in the Chinese calendar*, each represented by a different animal. With any luck, this fourth cycle represents the mid-point of my life and has served as an opportunity to reflect on what I have accomplished so far and what I can hope to accomplish with the time that remains.

IMG_6047

One lesson I learned from my great-grandfather, is that we are each responsible to reach our full potential. I also learned from my family that we are called to help others reach their full potential, too. My family is full of teachers, nurses, soldiers and others called to serve the communities around them in their own ways.

For the 32 years I have worked, regardless of what my job role has been, I’ve had the opportunity to learn and grow and to help others learn and grow, too.

The lessons learned thus far could fill a book (and, I hope, one day will) and started even before my first real job, when I worked a newspaper delivery route in the mornings before school. Understanding how to manage my time, throw papers so they were easy for customers to retrieve, and make collections at month’s end as painless as possible, were early lessons that have proved valuable countless times.

The opportunities to help others grow have been abundant, too: from teaching new ushers the proper way to quickly clean a theatre before the next show began, to having to manage two people who had wanted the first managerial job I was promoted to, to guiding “new generation leaders” as a leadership development consultant, I have found fulfillment in helping others grow and, with modesty, hope that I have had some success.

It may sound corny, but I do have a strong sense of purpose in my life: to help others reach their full potential and, in doing so, to reach my own potential. One commitment I made to myself, is that I will regularly assess whether my current circumstance is allowing me to progress on both halves of my purpose. If not, it will be time for a change.

Looking at the lives of my great-grandparents, grandparents, and parents – as well as so many mentors, colleagues, and friends – I have an abundance of role models whose examples I can follow.

And this is an important element of my purpose. You see, I seek to fulfill this purpose because it is part of a larger, longer legacy than myself. And it is something that, I hope, will run through me and live on in the lives and actions of others.

If four cycles are all I have, I am satisfied that I have lived my purpose. I hope, though, that I have many more cycles left because I don’t feel nearly finished.

*Also celebrated in many other East Asian cultures

Thank you President Obama

As January 20, 2017 approaches and, with it, the inauguration of President Trump, I want to thank President Obama. His was the first campaign for which I contributed money and time. Future generations will write his legacy and, just like any politician, he is imperfect. Nonetheless, I want to thank President Obama for three reasons:

barack-obama-farewell-speech

Thank you for conducting yourself unlike any president in my lifetime, with a dignity, intelligence and professionalism that brought honor to the office. There have been no real scandals and your conduct has been unimpeachable – literally “no drama Obama”. You showed love and respect for Americans of all origins and faiths, championed marriage equality and treated women as equals – in short, you behaved humanely and justly. As the leader of our nation, but also as a father and a husband and a man, we could do far worse than the model you set.

Thank you for your political accomplishments. It is easy to forget how dire the world economy was in January 2009. The economy is, by almost any measure, in great shape. Far more Americans have health insurance now than when you took office. In an uncertain world, you kept America safe and out of any new military entanglements. And you accomplished this with a Congressional minority for six years, where Republicans explicitly made it their mission not to govern but to stymie you. Yes, you could have accomplished much more in many key areas, but your accomplishments are significant.

Thank you for risking your life for the country. All presidents are targets for unbalanced people with extremist agendas – thus the constant Secret Service protection. But as the first president of color, you faced a level of hatred unmatched in modern history. Especially in an age where a large percentage of Americans are still convinced you are foreign-born, I am startled that there were no attempts on your life. That was a very real risk you faced and I thank your for doing so. My nieces and young people everywhere are growing up in a nation where having a president of color isn’t an unimaginable future but rather an unquestioned reality.

The third point reminds me that there are some other people whom I must thank:

In a crowded field of first ladies who have been positive role models, First Lady Michelle Obama especially stands out. Her class, style, intelligence and caring has been an inspiration for all of us. The loving partnership between her and the President is a joy to watch.

Vice President Joe Biden is a class-act example of public service. A humble, big-hearted man who has never sought power or personal gain, but rather has always sought to serve and contribute to the betterment of our nation.

And his wife Jill Biden so rarely receives the credit she deserves. While serving as Second Lady of the United States she has continued her primary job as an English professor at a nearby community college, contributing on a local level to the next generation.

There is no knowing how the next four years will turn out, but I invite you to join me in giving thanks to President Obama, the First Lady, Vice President Biden and the Second Lady for their service to the country these past eight years.

 

A Life Left Too Early

originalThis morning, I received news that a friend in San Francisco had died. He was around my age and about six months ago was diagnosed with cancer. In his final hours, friends had shared stories and memories of him on his Facebook page and his family read the posts to him as he lay in bed. Then this morning my time, the family posted that he had passed.

I’m reaching the age, mid-40s, where I’m starting to encounter more deaths of people my age. A few high school classmates, a few colleagues. Of course the frequency will only rise and I know that this is part of life. But there is something that leaves me feeling a bit melancholy to see someone around my age lose their life.

Many times, I have asked myself how I would respond if I was diagnosed with a terminal disease. How hard would I fight to extend my life. Coincidentally, this morning as I drove to work I was listening to a Freakonomics podcast about this question: what is the value of quality of life versus quantity of life, when one is facing a terminal illness?

Of course it is easy to have an opinion on this when not faced with the actual dilemma, but I imagine I would opt for palliative care over aggressive treatment. I would rather enjoy the time I have left, then live longer but be in needless suffering.

Whatever the case, here’s a thought to the life of Wilson Fang. We weren’t close, but my life was better for having known him. And maybe that’s the highest tribute we can give anyone.

Not “Liking” but Instead Liking

An exercise I began about ten days ago is no longer clicking the “like” button on Facebook, Instagram, or other social media sites.

It isn’t that I stopped liking content, but rather that I didn’t like how clicking the “like” button was nearly automatic and yet entirely devoid of human interaction.

Instead, I am commenting when I like something. Sometimes the comment is a very brief “nice picture.” Sometimes it is a more elaborate thought. And sometimes it is the simple message, “I like this.”

Yes, this means some trade offs. I do not choose to spend time commenting on everything I read. This means I do not read as many updates, posts, etc as I might otherwise. Which isn’t necessarily a bad thing.

Often, a comment I leave is responded to with a follow up comment. No matter how brief, there is at least that sense of interaction, of meaningful connection. I find it much more fulfilling than seeing a “like”.

Let me clarify that I am not proscribing or advocating this behavior. There is no judgment call. It is simply a matter of me trying something new, seeing if I can make my social media experience more meaningful and satisfying – for me, not anyone else.

So far, I am enjoying this exercise and the results I have seen. Over time, I may reintroduce the occasional “like” but only as the rare indulgence in an otherwise healthy social media diet.