Dynamic Currency Conversions Overcharge the Unwary

Charge0001Using your credit card internationally is a convenient way to pay for things. Less risky than cash, credit cards also offer a lot of protections. Sometimes, though, paying with credit cards while traveling can turn into an expensive proposition. Unexpected fees, unknown conversion rates, and other costs creep onto your statement.

Even with credit card companies that profess not to charge any fees for international use, you never know if the exchange rate will be favorable. It is no surprise, then, that a popular – and legitimate – scam that purports to provide travelers with the convenience and security of locking in their exchange rate at the time of purpose, is becoming more common.

This practice, known as Dynamic Currency Conversions (DCC), catches many people unaware but in every circumstance, you end up with a poor deal. Here’s how DCC works:

When paying with a credit card overseas, the merchant may offer to charge you in your home currency, so you have the “peace of mind” of knowing what the conversion will be. More often than not, this DCC is not offered, but the staff instead use it as the default option. The charge slip will show your sale price in local currency and, below that, in your home currency. A disclaimer will say something like:

[  ]I accept that the selected transaction currency is USD and is final and acknowledge that I had a choice to pay in THB. I accept the conversion rate and final amount and the currency conversion is conducted by merchant and is not associated with or endorsed by Visa.

You may think that if you want to pay in the local currency, all you need to do is leave the box unchecked and then sign the charge slip. Of course, the staff will simply check the box afterwards and you will be charged the DCC.

Who does this? Here in Thailand, I’ve noticed that credit card machines powered by Bangkok Bank seem to be the most frequent ones pushing the DCC. Boots, a British-based personal goods chain, is a regular offender. I’ve also received reports from friends of King Power, the company that has a monopoly on duty-free goods at Bangkok’s two airports, does this, too. I’m sure these two companies are hardly alone.

Charge 2

The impact of DCC on your bank account is significant. A recent charge of THB 5,295.75 was “conveniently” converted for me to USD 180.06. I declined the conversion and insisted on being charged in Thai Baht. The charge that hit my credit card statement was only USD 173.00. The DCC represented a 4.1% charge over what my Visa credit card issued by Chase Bank charged me.

Travelers abroad, permanent expats as well as tourists, need to be vigilant for Dynamic Currency Conversions. If you are presented with a charge slip that has your home currency, or any other non-local currency, listed, refuse to sign the slip. Insist that the charge be refunded and that another charge slip be prepared in the local currency.

As Visa notes on their website, “If you do not want to use DCC when making a purchase, then you have the right to refuse the offer and have your transaction billed in the merchant’s local currency, which will then use Visa’s conversion rate.”

If you are so inclined, you can also speak with the store’s management and let them know what you think of the practice of providing DCC as the default payment option. It is hard to imagine that the extra income these businesses earn doesn’t factor into their decision to offer this “convenience” for their customers.


Bank in a Garden

Success in business is often a matter of degrees, finding that unique niche that sets you apart from the competition in a way that is meaningful to potential customers, but isn’t gimmicky.  In the category of “I’m not sure if this is cool or silly” I present for your consideration, the bank in a garden.

Bank in Garden 1

For their 1,000th branch, Siam Commercial Bank (SCB), Thailand’s oldest bank, created what they are calling a “bank in a garden”, a themed branch that has just opened in the newly remodeled Paradise Park mall on the city’s rapidly expanding eastern flank.

Paradise Park, which was previously known as Seri Center, has undergone a complete makeover and as part of it, SCB decided to make a big splash in keeping with the new mall’s “Oasis of Eastern Bangkok” theme.

Bank in Garden 2

I’m all for innovation and certainly banking, which is still largely done in person here in Thailand (which explains why they have 1,000 branches!), is a task that will benefit from nearly anything that can make it more pleasant.  But I’m not sure that artificial grass and artificial shrubs and wicker lawn furniture is going to help.  Especially in a few months when the fake leaves and blades of grass start to fall (or be pulled) off and the greenery starts to have some bare patches.

What are your thoughts?  Would you like to have a bank in a garden at your local branch?